Shipping Policy

Effective Date: February 6, 2025

At Luxury MooncakeShop, we strive to provide a smooth and timely shipping experience for all of our customers. This Shipping Policy outlines the shipping options, costs, and related details for all orders placed on our website (mooncakeshop.click). By placing an order with us, you agree to the terms and conditions outlined in this policy.

1. Shipping Destinations

We currently offer shipping within the United States. Unfortunately, we do not offer international shipping at this time. We will update this policy if we expand our shipping services to additional countries.

2. Shipping Methods

We offer a variety of shipping methods based on your location and preferences, including:

  • Standard Shipping – Estimated delivery within 5–7 business days.
  • Expedited Shipping – Estimated delivery within 2–3 business days.
  • Priority Shipping – Estimated next-day delivery (for orders placed before 2 PM local time).

All shipping times are estimates and are not guaranteed. Delivery times may vary depending on your location, the shipping carrier, and other factors such as weather, holidays, and any unexpected delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on your shipping address, order weight, and the shipping method you select. You will be able to view your total shipping costs before finalizing your order.

  • Free Shipping: We offer free standard shipping on orders over a certain amount (please refer to promotions or details on our website for the threshold).
  • Expedited and Priority Shipping: Additional fees will apply for expedited or priority shipping services.

4. Order Processing Time

Orders are typically processed within 1–2 business days after receiving your order confirmation. Please note that processing times may be longer during peak seasons or promotional events, such as the Mid-Autumn Festival.

  • Orders placed on weekends or holidays will be processed on the next available business day.
  • If an item is out of stock or there is any issue with your order, we will notify you as soon as possible and work to resolve the situation.

5. Delivery Times

Delivery times may vary based on the shipping method chosen and your delivery address. The estimated delivery times for each shipping method are:

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 2–3 business days
  • Priority Shipping: Next-day delivery (for orders placed before 2 PM local time)

Please note that these are estimates and are not guaranteed. Delivery delays due to weather, holidays, or other unforeseen circumstances may occur.

6. Tracking Your Order

Once your order has been processed and shipped, we will send you an email with tracking information. You can track the status of your shipment directly on the carrier’s website.

If you have any issues with tracking or if you have not received tracking information within 3 business days after your order has shipped, please contact us at info@mooncakeshop.click, and we will assist you.

7. Shipping Address

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or lost shipments caused by incorrect or incomplete shipping information.

  • We recommend reviewing your shipping address carefully before confirming your order.
  • If you need to make changes to your shipping address after placing an order, please contact us immediately. We will do our best to accommodate changes before the order is shipped.

8. Order Cancellations and Address Changes

  • Once your order has been shipped, we cannot make changes to the shipping address or cancel the order.
  • If you wish to cancel or modify an order before it has been processed or shipped, please contact us as soon as possible. We will do our best to accommodate your request, but cancellations or changes cannot be guaranteed.

9. Delivery Delays

While we strive to ensure timely delivery, we are not responsible for delays caused by the shipping carrier, weather conditions, or other unforeseen circumstances. If your order is delayed due to these factors, we will keep you informed and assist you in tracking your shipment.

10. Lost or Damaged Shipments

In the rare event that your order is lost or damaged during transit, please contact us within 7 days of receiving your order. We will work with the shipping carrier to resolve the issue and provide a solution, such as a replacement or refund, depending on the circumstances.

  • We encourage you to inspect your order immediately upon delivery to ensure that it is in good condition.
  • If there are any visible signs of damage to the package upon arrival, please take photos and contact us right away so that we can address the issue.

11. Returns and Exchanges

Please refer to our Refund and Returns Policy for information regarding returns, exchanges, and refunds for items that are damaged, defective, or unsatisfactory.

12. Holidays and Peak Seasons

During holiday seasons (such as the Mid-Autumn Festival) or promotional events, please allow extra time for order processing and shipping. We may experience higher-than-usual order volumes, which could result in longer processing and delivery times.

13. Contact Us

If you have any questions or concerns about our Shipping Policy, please feel free to contact our customer support team at:

Email: info@mooncakeshop.click
Phone Number: (651) 555-9876