Payment Policy

Effective Date: February 6, 2025

At Luxury MooncakeShop, we strive to provide a seamless and secure shopping experience for our customers. This Payment Policy outlines the accepted payment methods, payment processing, and related terms. By making a purchase on our website (mooncakeshop.click), you agree to the terms set forth in this policy.

1. Accepted Payment Methods

We accept the following forms of payment for all orders placed on our website:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Any debit card with a Visa or MasterCard logo
  • Digital Wallets: PayPal, Apple Pay, Google Pay, and other digital payment options available at checkout
  • Gift Cards: If available, we may accept gift cards or store credit, which will be applied during checkout.

2. Payment Processing

  • All payments are processed through secure third-party payment gateways to ensure that your financial information is protected.
  • By providing payment details, you authorize Luxury MooncakeShop to charge the indicated amount for the total price of the order, including applicable taxes and shipping fees.
  • You may be required to provide additional verification for security purposes if there are any concerns with the payment method, such as fraud detection or billing inconsistencies.

3. Currency and Pricing

  • All prices listed on our website are in United States Dollars (USD).
  • Prices may fluctuate based on promotions, discounts, or market conditions, but the final amount will be confirmed at checkout before you complete the payment.
  • Sales tax is applied based on your shipping address and applicable state law, and it will be calculated during checkout.

4. Order Confirmation and Payment Authorization

  • After you submit your payment, we will send you an order confirmation email acknowledging the receipt of your order and payment.
  • Please note that receiving an order confirmation does not imply that the order has been accepted or processed. We reserve the right to cancel or reject an order, even after payment is processed, due to inventory issues, pricing errors, or other unforeseen circumstances.
  • If we are unable to process your payment, we will notify you immediately, and you may need to provide an alternative payment method.

5. Payment Security

  • We use industry-standard encryption protocols (SSL) to securely transmit your payment information during checkout. All sensitive payment data, including credit card details, are encrypted to protect your privacy and security.
  • While we take reasonable measures to protect your data, please be aware that no method of online payment or data transmission can guarantee 100% security. By providing your payment information, you acknowledge and accept the inherent risks of online transactions.

6. Authorization Holds and Pre-Authorization

  • Upon placing an order, your payment method may be pre-authorized for the full amount of the order, including taxes and shipping fees. Pre-authorization is not a charge but a temporary hold placed by your financial institution to ensure that funds are available.
  • Once the payment is processed, the pre-authorization will be released, and your order will be confirmed and shipped. The hold may take several business days to clear, depending on your bank’s policies.

7. Billing Information Accuracy

  • You are responsible for ensuring that the billing information you provide, including your credit card number, expiration date, and billing address, is accurate and complete. Any discrepancies in billing information may delay the processing of your order.
  • If we are unable to verify your payment details or process your payment successfully, we will contact you for clarification. Failure to provide accurate information may result in cancellation of your order.

8. Failed or Declined Payments

  • If your payment is declined for any reason, we will notify you via email, and you may be asked to provide an alternative payment method.
  • We are not responsible for any fees or charges incurred by your bank or payment provider as a result of failed or declined transactions.

9. Fraud Prevention

  • We take fraud prevention seriously and use various measures to detect and prevent fraudulent transactions. This may include verifying your payment details or requiring additional information from you.
  • If we detect suspicious activity or identify a potential fraudulent transaction, we reserve the right to cancel or hold your order for further review. You will be notified promptly if this occurs.

10. Refunds and Adjustments

  • Please refer to our Refund and Returns Policy for detailed information about how we handle payment refunds and order adjustments.
  • If an order is canceled or refunded, the payment will be credited back to the original payment method used during the transaction. Refund processing times may vary depending on your bank or payment provider.

11. Changes to Payment Methods

  • We may update or change the available payment methods on our website from time to time. Any such changes will be communicated to you at the time of checkout.

12. Contact Us

If you have any questions or concerns about our Payment Policy or need assistance with your payment, please reach out to our customer service team:

Email:info@mooncakeshop.click
Phone Number: (651) 555-9876

We are committed to providing you with a smooth and secure payment experience at Luxury MooncakeShop! Thank you for choosing us for your mooncake indulgence!