Refund and Returns Policy
Effective Date: February 6, 2025
At Luxury MooncakeShop, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, please review our Refund and Returns Policy below.
1. Returns
Due to the nature of our products, we currently do not accept returns on any mooncake purchases. As our mooncakes are perishable and handcrafted with care, we are unable to restock or resell returned items.
2. Refunds
We strive to provide the best quality mooncakes and service. However, if you receive a damaged or incorrect product, we will gladly offer a refund or replacement.
Eligibility for Refund: You are eligible for a refund if the product is damaged upon arrival or if the wrong item was shipped. To request a refund, please contact us within 7 days of receiving your order.
Refund Process: If your request is approved, the refund will be issued to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
3. Order Cancellations
You can cancel your order within 24 hours of purchase, provided it has not already been processed and shipped. After this period, we are unable to cancel or modify your order. If your order has already been shipped, please refer to our returns and refunds section.
4. Exchanges
At this time, we do not offer exchanges. If you receive a damaged or incorrect item, please follow the refund process outlined above, and we will provide you with a replacement or refund.
5. How to Request a Refund or Report a Problem
To request a refund, report a damaged or incorrect product, or inquire about your order, please contact us by email or phone within 7 days of receiving your product. Be sure to include the following details:
- Your order number
- A description of the issue
- Photos of the damaged or incorrect item (if applicable)
6. Shipping Costs
Please note that shipping costs are non-refundable. If you are returning an item due to damage or error on our part, we will cover the return shipping costs.
7. Changes to This Refund and Returns Policy
We may update this Refund and Returns Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
8. Contact Us
If you have any questions about our Refund and Returns Policy, please feel free to reach out to us:
Address:
1234 Maple Street, Suite 100, Minnesota, USA
Phone:(651) 555-9876
Email: info@mooncakeshop.click