Sales Policy

Effective Date: February 6, 2025

At Luxury MooncakeShop, we aim to provide an exceptional shopping experience by offering high-quality, handcrafted mooncakes. This Sales Policy outlines the terms and conditions for purchasing products from our website. By placing an order with us, you agree to the following terms:

1. Product Availability

  • All products on our website are subject to availability. We make every effort to ensure that the items listed are in stock, but we cannot guarantee availability at all times.
  • In the event that a product is out of stock or unavailable after you have placed an order, we will notify you as soon as possible. You may be given the option to cancel your order or select a different product, or we will issue a full refund if the product cannot be fulfilled.

2. Pricing and Payment

  • All prices listed on our website are in USD and include applicable taxes unless otherwise stated.
  • Prices may be subject to change without notice. However, you will always be charged the price listed at the time of your order.
  • We accept various forms of payment, including major credit cards, debit cards, and other payment methods available on our website.
  • Full payment is required at the time of purchase, and orders will not be processed until payment is received and authorized.

3. Order Confirmation

  • After placing an order, you will receive an order confirmation email detailing your purchase. This email serves as confirmation that we have received your order, but does not necessarily mean that your order has been processed or shipped.
  • We reserve the right to cancel or modify an order at our discretion, in the event of pricing errors, product availability issues, or other unforeseen circumstances.

4. Shipping and Delivery

  • We offer domestic shipping within the United States. Shipping charges are calculated based on the delivery address and the size/weight of the order.
  • Shipping times are estimated and are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, carrier issues, or high demand during peak seasons.
  • We will provide tracking information once your order has shipped. Please allow for the full estimated delivery window before reaching out for updates.

5. Sales Tax

  • Sales tax is applied to all orders based on your shipping address and applicable state laws.
  • The total amount of sales tax will be included in the final price during checkout.

6. Promotions and Discounts

  • From time to time, we may offer promotional discounts or special offers. These promotions are valid for a limited time only and may be subject to specific terms and conditions.
  • Discounts cannot be applied to previous orders, and multiple promotions cannot be combined unless explicitly stated.

7. Order Cancellations and Modifications

  • You may cancel or modify your order within 24 hours of placing it, provided it has not yet been processed or shipped. After 24 hours, cancellations or modifications are not possible.
  • If you wish to cancel or modify your order, please contact our customer service team immediately with your order number and request.

8. Customer Responsibilities

  • It is your responsibility to provide accurate and complete information when placing an order, including billing and shipping addresses. We are not responsible for delays or issues resulting from incorrect or incomplete information provided by you.
  • Please ensure that someone will be available to receive the delivery at the designated shipping address. We are not responsible for any issues that arise from failed delivery attempts or unclaimed packages.

9. Limitation of Liability

  • Luxury MooncakeShop is not liable for any damages or losses incurred during the use of our products, whether directly or indirectly. In no event will our liability exceed the amount paid for the product(s) in question.

10. Changes to This Sales Policy

We reserve the right to update this Sales Policy at any time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

11. Contact Us

If you have any questions or concerns about our Sales Policy or your order, please contact us:

Address:
1234 Maple Street, Suite 100, Minnesota, USA
Phone: (651) 555-9876
Email: info@mooncakeshop.click